Frequently Asked Questions

Everything you need to know about your Floordirekt experience.

What are the available shipping methods and costs?

We offer reliable shipping via major carriers like DHL and UPS. Shipping costs are calculated at checkout based on the weight and dimensions of your selected flooring or mats.

Can I request a custom size for my floor mats or runners?

Yes, many of our products are available in custom lengths. Look for the 'Custom Size' option on the product page to enter your specific requirements.

What is your return policy for flooring products?

You can return unused items in their original packaging within 30 days of delivery. Please note that custom-cut products are generally excluded from standard returns.

How do I maintain and clean my new rug or floor covering?

Most of our synthetic fiber rugs can be easily vacuumed or cleaned with a damp cloth. For heavy-duty mats, hosing them down with water is often sufficient.

Which payment methods do you accept?

We accept a wide range of secure payment options, including major credit cards (Visa, Mastercard), PayPal, and bank transfers.

How long does delivery typically take?

Standard delivery takes between 3 to 7 business days depending on your location. You will receive a tracking number as soon as your order leaves our warehouse.